TY  - BOOK
AU  - Maxwell, Dorothy.
TI  - Phone skills for the information age
SN  - 0073017272
U1  - 651.73/M451p. 
PY  - 2006///
CY  - Newyork
PB  - McGrawhill
KW  - Phone in  business
KW  - Phone etiquette
KW  - Communication
KW  - Information
ER  -