TY  - GEN
ED  - Asian Productivity Organization- APO, Tokyo, Japan
TI  - Customer satisfaction in the service sector
SN  - 92-833-2257-6
U1  - 658.812 
CY  - Tokyo
PB  - APO, Japan
KW  - Marketing
KW  - Management
KW  - Sales
KW  - Service industry
KW  - Customer
KW  - Total quality management
KW  - TQM
N1  - Includes bibliographies; 190701; M
ER  -