TY  - GEN
AU  - Sterne, Jim
TI  - Customer service on the internet; building relationship, increasing loyalty and staying competitive
SN  - 0-471-38258-2
U1  - 658.81202854678 
CY  - New York
PB  - John Wiley, USA
KW  - Marketing
KW  - Technologies
KW  - Computer networks
KW  - Consumer demand
KW  - World Wide Web
KW  - Internet
N1  - 20050112; M
ER  -