007770000a22003130004500 658.4013 T64 T 2008-06-18 M Besterfield, Dale H. Besterfield-Michna, Carol Besterfield, Glen H. Besterfield-Sacre, Mary Total quality management 3rd ed. 81-7758-412-X Delhi Pearson Education, India 2003 652p. illus. Eng Executive management Total quality management Leadership Consumer satisfaction Employees Environmental management 20120907085149.0 GEN 44398 44398 0 0 0 0 TUCL TUCL 2010-06-20 0 132682T 2010-06-20 00:00:00 2010-06-20 0 0 ddc 0 0 TUCL TUCL NB 2016-06-02 1 658.4013 T64 138886 2016-06-20 00:00:00 2016-06-02 2016-06-02 GEN 0 0 ddc 0 0 TUCL TUCL NB 2025-05-19 0 658.4013 T64 149396 2025-05-19 09:31:53 2025-05-19 GEN 0 0 ddc 0 0 TUCL TUCL NB 2025-05-19 0 658.4013 T64 138885 2025-05-19 09:32:44 2025-05-19 GEN 0 0 ddc 0 0 TUCL TUCL NB 2025-05-19 0 658.4013 T64 132682 2025-05-19 09:33:39 2025-05-19 GEN