TY  - GEN
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
TI  - Total quality management
SN  - 81-7758-412-X
U1  - 658.4013 
CY  - Delhi
PB  - Pearson Education, India
KW  - Executive management
KW  - Total quality management
KW  - Leadership
KW  - Consumer satisfaction
KW  - Employees
KW  - Environmental management
N1  - 2008-06-18; M
ER  -