008850000a22003130004500082002100000518001500021530000600036100002100042100002100063100002100084100002700105110004200132245006800174020002200242260004200264260000900306300002300315041000800338500004400346650001900390650002000409650001700429650002500446650002200471650002000493650002200513650001900535005001700554  a362.1bW893acUN  a2008-09-16  aM  aAmin, Samia, ed.  aDas, Jishnu, ed.  aDas, Markus, ed.  aGoldstein, Markus, ed.  aThe World BankcWashington, D.C., USA  aAre you being served ? new tools for measuring service delivery  a978-0-8213-1785-5  aWashington, D.C.bThe World Bank, USA  c2008  axxv, 423p.billus.  aEng  aBibliography at the end of each chapter  aSocial welfare  aHealth services  aMedical care  aDeveloping countries  aQuality assurance  aQuality control  aHealth facilities  aSchool surveys20120907085558.0