009340000a22003370004500 362.1 W893a UN 2008-09-16 M Amin, Samia, ed. Das, Jishnu, ed. Das, Markus, ed. Goldstein, Markus, ed. The World Bank Washington, D.C., USA Are you being served ? new tools for measuring service delivery 978-0-8213-1785-5 Washington, D.C. The World Bank, USA 2008 xxv, 423p. illus. Eng Bibliography at the end of each chapter Social welfare Health services Medical care Developing countries Quality assurance Quality control Health facilities School surveys 20120907085558.0 GEN 46147 46147 0 0 0 0 TUCL TUCL 2010-06-20 0 UN23043 2010-06-20 00:00:00 2010-06-20