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  <titleInfo>
    <title>Are you being served ? new tools for measuring service delivery</title>
  </titleInfo>
  <name type="personal">
    <namePart>Amin, Samia, ed.</namePart>
    <role>
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  </name>
  <name type="personal">
    <namePart>Das, Jishnu, ed.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Das, Markus, ed.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Goldstein, Markus, ed.</namePart>
    <role>
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    </role>
  </name>
  <name type="corporate">
    <namePart>The World Bank</namePart>
    <namePart>Washington, D.C., USA</namePart>
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  <originInfo>
    <place>
      <placeTerm type="text">Washington, D.C</placeTerm>
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    <publisher>The World Bank, USA</publisher>
    <dateIssued>2008</dateIssued>
    <issuance/>
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  <language>
    <languageTerm authority="iso639-2b" type="code">Eng</languageTerm>
  </language>
  <physicalDescription>
    <extent>xxv, 423p. illus.</extent>
  </physicalDescription>
  <note>Bibliography at the end of each chapter</note>
  <note type="venue">2008-09-16</note>
  <note>M</note>
  <subject>
    <topic>Social welfare</topic>
  </subject>
  <subject>
    <topic>Health services</topic>
  </subject>
  <subject>
    <topic>Medical care</topic>
  </subject>
  <subject>
    <topic>Developing countries</topic>
  </subject>
  <subject>
    <topic>Quality assurance</topic>
  </subject>
  <subject>
    <topic>Quality control</topic>
  </subject>
  <subject>
    <topic>Health facilities</topic>
  </subject>
  <subject>
    <topic>School surveys</topic>
  </subject>
  <classification authority="ddc">362.1 W893a</classification>
  <identifier type="isbn">978-0-8213-1785-5</identifier>
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