TY  - GEN
AU  - Amin, Samia, ed.
AU  - Das, Jishnu, ed.
AU  - Das, Markus, ed.
AU  - Goldstein, Markus, ed.
ED  - The World Bank
TI  - Are you being served ? new tools for measuring service delivery
SN  - 978-0-8213-1785-5
U1  - 362.1 
CY  - Washington, D.C.
PB  - The World Bank, USA
KW  - Social welfare
KW  - Health services
KW  - Medical care
KW  - Developing countries
KW  - Quality assurance
KW  - Quality control
KW  - Health facilities
KW  - School surveys
N1  - Bibliography at the end of each chapter; 2008-09-16; M
ER  -