00589 a2200157 4500 978-81-7829-864-1 658.1554 K666c Klassen, Robert D. Menor, Larry J. Cases in operations management; building customer value through world-class operations Los Angeles: SAGE, 2007. xii, 428p. Includes bibliography Quality control Supply management Environmental management Project management Quality Process design Planning Control Operations management ddc GEN 69044 69030 0 0 ddc 0 0 TUCL TUCL NB 2014-03-25 1 658.1554 K666c 149359 2017-10-11 00:00:00 2017-10-06 2014-03-25 GEN