00635nam a22002297a 4500 000000b xxu||||| |||| 00| 0 und d 978-81-7273-496-1 Eng 027.70954 P916t Premchand, P. Total quality management in University libraries Delhi Author Press 2009 vii, 387p. illus. Bibliography: p.375-384 Data analysis Information technology Libraries Library science Quality management Total quality management GEN ddc 71296 71282