TY  - BOOK
AU  - Murdick, Robert G.
AU  - Render, Barry
AU  - Russell, Roberta S.
TI  - Service operation management
SN  - 0-205-12250-7
U1  - 658 
PY  - 1990///
CY  - New Jersey
PB  - Prentice Hall
KW  - Industrial management
KW  - Management
KW  - Productivity
KW  - Project management
KW  - Services
N1  - Bibliography at the end of each chapter
ER  -