000			007770000a22003130004500
082			_a658.4013 _bT64
538			_aT
518			_a2008-06-18
530			_aM
100			_aBesterfield, Dale H.
100			_aBesterfield-Michna, Carol
100			_aBesterfield, Glen H.
100			_aBesterfield-Sacre, Mary
245			_aTotal quality management
250			_a3rd ed.
020			_a81-7758-412-X
260			_aDelhi _bPearson Education, India
260			_c2003
300			_a652p. _billus.
041			_aEng
650			_aExecutive management
650			_aTotal quality management
650			_aLeadership
650			_aConsumer satisfaction
650			_aEmployees
650			_aEnvironmental management
005			20120907085149.0
942			_cGEN
999			_c44398 _d44398