000			009340000a22003370004500
082			_a362.1 _bW893a _cUN
518			_a2008-09-16
530			_aM
100			_aAmin, Samia, ed.
100			_aDas, Jishnu, ed.
100			_aDas, Markus, ed.
100			_aGoldstein, Markus, ed.
110			_aThe World Bank _cWashington, D.C., USA
245			_aAre you being served ? new tools for measuring service delivery
020			_a978-0-8213-1785-5
260			_aWashington, D.C. _bThe World Bank, USA
260			_c2008
300			_axxv, 423p. _billus.
041			_aEng
500			_aBibliography at the end of each chapter
650			_aSocial welfare
650			_aHealth services
650			_aMedical care
650			_aDeveloping countries
650			_aQuality assurance
650			_aQuality control
650			_aHealth facilities
650			_aSchool surveys
005			20120907085558.0
942			_cGEN
999			_c46147 _d46147