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Total quality management

Title:

Author(s):

Besterfield, Dale H. Besterfield-Michna, Carol Besterfield, Glen H. Besterfield-Sacre, Mary

Language:

Eng

Imprint:

Delhi Pearson Education, India, 2003

Collition:

652p. illus.

Accessed Date:

2008-06-18

ISBN:

81-7758-412-X

Keywords:

Executive managementTotal quality managementLeadershipConsumer satisfactionEmployeesEnvironmental management

Call no.:

658.4013 / T64